Tag: customer support

So my 360 is finally back. Insert huzzah upon huzzah here. They tried delivering it on Tuesday to the future-in-laws’ place, but no-one was home, so right back on the truck for the next day it went. Thankfully, someone was going to be home all day the following day, and it was indeed scheduled for…

Holy crap! I checked early this afternoon, and Microsoft’s customer service / repair site said they hadn’t even received my console yet. Log in tonight, and what do I see? Completely skipped step #3 (“Device received at service center”), and went right to step #4 (“Device shipped to customer”). This is either a wonderful or…

Before I get into the meat of this post, please note that when episode three of the podcast first went up, it accidentally had a random 10 seconds of silence before we read e-mails. It was corrected and reuploaded within half-an-hour of its initial posting, so in case you’re looking for a fixed version… it’s…

So while I was picking Jeff up at the train station today, I received a voice message from “Joe” at Xbox customer support telling me that there was a problem with getting the box out to me, and that I would need to call them back to iron out these difficulties. Being that it’s been…

You may have heard about it on the most recent podcast episode, but let me break it down for you. On June 18th, a bunch of people were over to go out and see The Dark Knight. In between picking up tickets and going back to see the movie a few hours later, we came…